Terms and Conditions

Last Updated: 08/04/2025

Welcome to ELKSECURE! By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms carefully. If you do not agree with these Terms, you must not use our website or services.

1. Definitions

• “Website” refers to the official online platform, www.elksecure.com.au.

• “Services” refers to the locksmith and security technician services provided by ELKSECURE, including but not limited to lock installation, repair, key cutting, security system setup, and emergency services.

• “Client,” “You,” or “User” refers to the individual or entity that accesses or uses the services provided by ELKSECURE.

2. Use of Website By using this Website, you agree:

• Not to use the Website for any unlawful purpose.

• Not to attempt to gain unauthorized access to any part of the Website or any associated systems.

• To comply with all applicable local, state, and international laws.

3. Services Provided

ELKSECURE offers locksmith and security technician services to both residential and commercial clients. Details of the services offered are available on our website. We reserve the right to change, modify, or discontinue services without prior notice.

4. Payment and Pricing

• Prices for services will be provided upon request.

• You agree to pay the quoted price for services rendered.

• Payments must be made in full before or upon completion of services, unless otherwise agreed.

• Deposits may be required depending on service and/or products.

5. Emergency Services

For emergency locksmith or security technician services, we will make reasonable efforts to respond promptly. However, response times may vary depending on location, availability, and the nature of the emergency.

6. Scheduling and Cancellations

• Appointments for non-emergency services must be scheduled in advance.

• If you need to cancel, please notify us at least 48 hours prior to the scheduled time.

• If you need to reschedule, please notify us at least 4 hours prior (or at your earliest convenience)

• Failure to cancel or reschedule may result in a cancellation fee.

• Special order items cannot be cancelled, 75% of quote will be required upon cancellation.

• ​Emergency services cannot be cancelled, a call out fee will be required upon cancellation.​

7. Liability

• ELKSECURE will perform all services to the best of its ability but makes no guarantees regarding the results of services, especially in cases of pre-existing damage or wear to locks, doors, or security systems.

• Our liability for any claims arising out of our services is limited to the amount paid for the service in question.

• We are not responsible for any consequential, incidental, or indirect damages, including property damage, loss of goods, or injuries.

8. Privacy Policy

Your use of our Website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information in accordance with our Privacy Policy.

9. Intellectual Property

• All content on the Website, including text, images, logos, trademarks, and other materials, is the property of ELKSECURE and is protected by copyright laws.

• You may not reproduce, distribute, or modify any content from the Website without prior written consent from ELKSECURE.

10. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for convenience, and we do not endorse or control the content of these third-party sites. We are not responsible for the accuracy, legality, or availability of third-party content.

11. Termination of Service

We reserve the right to suspend or terminate your access to the Website or services at our discretion, without notice, for conduct that violates these Terms or other policies.

12. Dispute Resolution

If any disputes arising from the use of our service or website, please contact us directly. If unable to be resolved, disputes may be subject to arbitration as determined by applicable laws. This agreement will be governed by the laws of Australia.

13. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the updated date. Your continued use of our services after any changes are posted constitutes your acceptance of the modified Terms.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

ELKSECURE
0451 753 060
elksecure@gmail.com